To our valued customers:
At Centrian the health and safety of our team, agents and policyholders are always our priority. We continue to monitor and heed all requirements and recommendations from the CDC, state and local public health officials in regard to COVID-19.
Please be assured that we continue to quickly process new applications, pay out claims and process other payments on schedule. At the onset of this crisis we put plans in place enabling us to operate responsibly for our team, agents and policyholders, while maintaining our traditionally high standards, and minimizing disruption to business.
Centrian’s company hours/Customer Service hours are currently Monday – Friday 8:00 a.m. to 4:00 p.m. (instead of 8:00 a.m. to 7:00 p.m.). Customer service can be reached at 1-800-315-0552.
Please note that due to recommended social distancing guidelines, our offices remain closed to in-person appointments. We are still processing checks and all mail delivered to our offices.
For those interested in a policy, applicants can visit centrian.com and get a quote 24 hours a day. For live support from a Life Insurance Professional at 1-877-438-8376, our hours remain the same: Monday – Friday, 8:00 a.m. to 7:00 p.m. and Saturday 10:00 a.m. to 1:00 p.m.
For applicants aged 18-60, all applications for term insurance of $500,000 or less are guaranteed accelerated underwriting and can be processed without any need for in-person contact. Your policy can be e-delivered to you.
We will keep you up to date on any changes and wish you and your family the best.